The Digital Service Manager offers two user roles to ensure efficient and secure platform usage: Administrators and Technicians. Administrators have full permissions and can access all features and settings. Technicians, on the other hand, have limited access and can only perform selected tasks.
Overview of User Rights
Task | Administrator | Technician |
|---|---|---|
View alerts / mute specific alerts | unrestricted | only for assigned customers |
Add devices for customers | unrestricted | only for assigned customers |
Remote access to customer devices | unrestricted | only for assigned customers |
Add entries to the digital service book | unrestricted | only for assigned customers |
Add notes to customers, groups or devices | unrestricted | only for assigned customers |
Invite new customers / respond to invitations | yes | no |
Edit company settings (contact data, visibility, etc.) | yes | no |
Invite users, assign roles and customers | yes | no |
Set notifications (push / mail) | yes (individually) | yes (individually) |
Technicians must always first be assigned by an administrator to the customers they are to support before they can become active.
